Returns Policy

You may return new, unopened, and faulty items within 30 days from date of invoice.Incorrectly supplied or damaged items please call us on 03 9012 3352 or email to arrange prompt replacement or refund.


Returns Procedure

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Responsibility for Shipping Costs

Incorrectly supplied or damaged items, these cost should be covered by Purple Turtle Toys Online Australia.
Full refund, including original shipping fee will be offered for incorrectly supplied or damaged items.

Refund time frame and method

Refund or replacement wil be provided within 3 days of receiving the original goods. Refunds are processed to the customers original payment method.